Last updated: September 16th, 2025
This Privacy Policy ("Privacy Policy") applies to your use of the Zapnow Payments website located at zapnowpayments.com, the services defined in Zapnow Payments’ Terms and Conditions, and Zapnow Payments’ mobile applications (e.g., Android and iOS) (collectively, the "Zapnow Payments Platform" or "Website").
It does not apply to any third-party websites linked to the Website or to any relationships you may have with businesses listed on Zapnow Payments.
The terms "we," "our," and "us" refer to Zapnow Payments, and the terms "you," "your," and "User" refer to you as a user of Zapnow Payments.
The term "Personal Information" means information that you provide to us that personally identifies you, such as your name, phone number, email address, and any other data linked to such information.
Our practices and procedures regarding the collection and use of Personal Information are outlined below to ensure the safe use of the Website. We have implemented reasonable security practices and procedures appropriate to the nature of the information and our business. While we strive to provide security that exceeds industry standards, due to the inherent vulnerabilities of the internet, we cannot guarantee complete security of all information transmitted to us by you.
By visiting or using the Website, you agree to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as described below. If you do not agree with these terms, please do not use the Website.
Please note that the separately provided Terms and Conditions form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.
We collect and store your Personal Information. If you provide your third-party account credentials ("Third Party Account Information") to us, you understand that, upon your authorization, certain content and information from those accounts may be transmitted to your Zapnow Payments account.
Any Third Party Account Information transmitted to us will be covered by this Privacy Policy. You may choose not to provide certain information; however, this may prevent you from registering with us or using some of our features and services.
The Personal Information we collect will be used solely to enable you to use the services provided by us, promote a safe and secure experience, assess user interest in our products and services, inform you about offers and updates, troubleshoot issues, customize your experience, detect and prevent errors, fraud, and other criminal activity, process payments, enforce our Terms and Conditions, and fulfill any other purpose disclosed to you at the time of collection.
If you create an account to take advantage of the full range of services offered on Zapnow Payments, we may ask for and record Personal Information such as your name, email address, and mobile number.
We may also collect and store your Sensitive Personal Data or Information—such as financial information (credit/debit card details, bank account information), Know Your Customer ("KYC") documents as required by RBI and regulatory guidelines, and any other applicable information that you choose to provide.
We use your email address to send you updates, newsletters (if you willingly subscribe), and to contact you on behalf of other users (e.g., when someone sends you a request or engages in a transaction with you). You may unsubscribe at any time.
Zapnow Payments assures you that your Personal Information will not be disclosed publicly or sold to any third party.
You also have the option to erase any information you have provided. If you choose to erase your data, Zapnow Payments will delete all your stored information from its servers.
When customers make payments through Zapnow Payments checkouts, we may store customer information such as name, address, mobile number, email address, and limited payment details.
We share this information with the respective merchants only if the customer consents during the transaction. However, Zapnow Payments is not liable for any misuse of this information by merchants or their affiliates.
We record information relating to your use of Zapnow Payments, such as:
This information helps us administer Zapnow Payments, improve security, analyze usage patterns, and provide you with a better service experience. We may also use this data in aggregate to perform statistical analyses, but no individual user can be identified from this aggregated information.
We use cookies to uniquely identify your device and improve the quality of our services. These may include both session cookies (expire when you close your browser) and persistent cookies (stay on your device until deleted).
You may disable cookies via your browser settings, though some parts of Zapnow Payments may not function properly without them.
Zapnow Payments may also use third-party tools that collect anonymous information for analytics or advertising purposes. No Personal Information is shared in this process.
We may use your information to investigate, enforce, and apply our Terms and Conditions and this Privacy Policy, including addressing fraud, criminal activity, and unauthorized access.
We do not share your Personal Information with any third party, except:
If Zapnow Payments is acquired, merged, or undergoes a business transfer, your data may be transferred to the new entity, which will remain bound by this Privacy Policy.
The Website may contain references or links to third-party websites. These are provided for convenience and do not constitute endorsement. We are not responsible for the privacy practices of third parties.
As a registered user, you can modify certain Personal Information and privacy preferences by accessing your Account settings on Zapnow Payments.
Your account is password-protected. We apply industry-standard security measures, including encryption, firewalls, and restricted access to Personal Information.
However, Zapnow Payments is not responsible for any interception of data during transmission over the internet. By using our services, you acknowledge this risk.
This Privacy Policy may be updated from time to time without prior notice. Continued use of Zapnow Payments after changes signifies your acceptance of the revised terms.
This Privacy Policy will be governed by and construed in accordance with the laws of India. Users agree that any legal proceedings may be brought exclusively in the competent courts of Faridabad, Haryana, India, and irrevocably submit to their jurisdiction.
If you have complaints or concerns regarding your Personal Information, the content of this Website, or violations of privacy, please contact us immediately:
Grievance Officer
Zapnow Payments (Lesus Innovations Pvt. Ltd.)
Email: info@zapnowpayments.com
We will strive to address your concerns in accordance with applicable law.